Features

Web based administration

The on-line account manager gives you full control over any PBX feature at any time. View all Call Details, change the routing, listen to voicemails and view account transactions as well as many other features. All details are posted in real time, and all account changes are modified in real time as well.

Informational Extensions

You can setup specific extensions that provide pre-recorded information to callers 24/7, such as directions to your location or hours of operation.

Online Call Reports

You can review your usage and call statistic reports using your online web interface.

After-hours Mode

This feature allows you to setup your phone system specifically for the time of day it is. For example, after hours you can set the system up to provide a different greeting.

Q&A Extensions

You can use this feature to gather information about your callers whether you answer their call or not. This feature can help you understand what the caller is looking for even before you speak with him/her.

Call Routing Extension

This feature allows you to distribute calls evenly across your sales staff or customer service staff. It also allows for multiple calls to be placed on hold.

Call Screening and Announce

This feature allows you to decide what you want to do with a call. You can answer a call, put it on hold, or send it to voicemail. You are also able to hear the callers phone number or name before you answer.

Listen to voicemail on wireless

With our wireless play feature you can listen to any message using your iPhone, Blackberry, or other PDA. You can listen to an MP3 format or through your web browser so that you have instant access to all of your messages.

Voicemail Delivery

This message delivery service sends voicemails in MP3 format directly to any e-mail address(es) that you choose.

Unlimited Call Handling

Do you receive multiple incoming calls throughout the day? This feature allows your callers to never hear a busy signal. You can leave them on hold, send them to voicemail, or answer the call.

Live Call Transfer

Transfer a live call to another extension in the phone system, or another phone number anywhere in the world.

Virtual Calling Card

Your phone number can be used as virtual calling card account number if you are ever in need of one. All you have to do is call one of our many access numbers, enter your toll free number and pin, and you are able to make long distance calls.

Call Blast

This feature allows to call up to 5 different phone numbers simultaneously.

Call Recording

Need to remember what is said in a call? Our call recording feature can come in very handy when you need to remember key points from a phone call.

Click to Call

Our Call Me Button service allows people visiting your website to submit their phone number to your website and instantly be contacted to a company representative. The System instantly connects both you and the website user.

Toll Free Number

A toll free number offers a big company image to clients and other callers who want to contact you free of charge from wherever they are located. We offer a variety of toll free number types, from 800 and 866 extensions to vanity numbers.

Local Number

A local number can provide a local presence in any target city. Many clients use local numbers in geographical targeted advertising. We provide numbers for all major cities.

Customized Main Greeting

To add a big company feel you can use a custom main greeting to inform callers of their options, such as accessing information or reaching a specific department.

Unlimited Extensions *

You can setup a specific extension for each department or each employee. Each extension can have specific message and voicemail delivery settings.

Voice Studio

Using the voice studio you can choose a voice talent that you like, record in a different language, or produce a commercial to play for clients on hold.

Dial-by-Name Directory

This feature allows a caller to access your company directory and find a person they are looking for by dialing the first few letters of an employee name

Music-on-Hold

Allow callers to listen to music while they wait on hold. This is a feature that most big companies have.

Call Forwarding

You never have to miss a call using this feature. You can have your phone system follow you where ever you go around the world.

True 800 Number

This is the original and most known extension for toll free numbers.

Toll-FREE Vanity Number

Vanity numbers help your clients remember you. You can choose a number for branding purposes, or simply for its significance (e.g. 1-800-4-BUY-NOW).

Transfer Existing Toll-FREE Number

We accept all transfer numbers free of charge.

Additional Toll-FREE Numbers

Available upon request.

Additional Local Numbers

Available upon request.

Memo on Call

A feature that is exclusive to this system, Memo on Call allows you to record notes after you finish with a call. These notes can be accessed at any time after the call. For example, if you are on the road and are not able to take notes down, you can record a memo after the call and then simply retrieve it when you get to your office, or whenever you need the information.

Q & A Extensions. Call queue

You have the option of setting up a queue on any extension. If you receive multiple calls, all of them will be put on a queue and routed to your phone on a first come first serve basis.

Call Blocking

You can choose to block a specific phone number or area code from calling your toll free/local number.

Virtual PBX Benefits | Virtual PBX Features

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